ServiceNow, delivered with care.
Process mapping, platform rollout and project management for IT services and portfolio, led by the PRB partners.
What we cover.
ITSM
IT service management: incidents, requests and changes that people can follow from start to finish.
SPM
Strategic portfolio management: demand, projects and priorities in one view.
IT PMO
Governance, cadence and reporting for the project portfolio.
Process mapping
Current and target process, documented before configuration starts.
Engagement management
One owner for scope, schedule and stakeholders, from kickoff to handover.
Led by the partners.
From process design to handover, the people who scope the work are the people who deliver it.
Questions.
Which ServiceNow modules do you work with?
Our focus is ITSM and SPM, with IT PMO practices around them.
Do you work in English?
Yes. Deliverables and documentation in English and Portuguese.
How does a project start?
With a short conversation about your process and goals, then a scoped proposal.